WIMS Program Clerical/Case Manager (Akron/Remote)
Status: Hourly, Non-Exempt
Reports to: WIMS Program Administrator
Education/Experience: High School Graduate or GED
Microsoft Word, Access and Excel experience
Data processing and data entry experience
Understanding of and adherence to the Fair Labor Standards Act (FSLA) **essential to program
Understanding of Federal (TANF), (SNAP), (FAET), State/County participation and reporting requirements
Skills:
Customer service skills
Effective communication skills – written and oral
Computer skills
Telephone skills
Accurate and detail oriented
Efficient and diligent work habits
Strong organizational skills
Must be able to read, write and understand English
Job Description:
Responsible for the completion of all clerical/case manager duties related to the operations of the program including but not limited to:
*Prepare memos, forms and reports as required
*Prepare participants case file documentation
*Assess participant needs and develop strategies to help in their transition toward self-sufficiency
*Maintain an open line of communication with participants
*Conduct orientation process with all participants
*Provide support and resources for participant with community resources to develop program outcomes
*Attend all required staff meetings
*Complete participant schedules based on SCJFS database information.
*Maintains all program orientation paperwork and supplies.
*All required paperwork and forms must be completed in a timely manner prescribed by SCJFS
*Track attendance and monitor accurate accounts of failed, unexcused, holiday and actual hours participated
*Enter attendance and general information regarding participants work participation into SCJFS computerized system
*Ensure all documents regarding participants’ assignments and sanctions are organized, legible and available upon request to SCJFS
*Demonstrates customer service skills when dealing with contract providers, SCJFS staff and participants
*Use JFS system as requested to help monitor and track participants
*Establish and maintain a positive rapport with participants
*Attend state hearings when deemed necessary
*Ensure participant is aware of consequences for non-compliance along with their rights & responsibilities regarding state hearings
*Record and file incident reports according to WIMS rules, policies and procedures
*Request participant sanction for non-cooperation and notify SCJFS within the designated time frame
*Review participants “good cause” criteria within the time frame designated by SCJFS
*While following site specific policies and procedures as well as Windfall Industries Policies and Procedures
Requirements:
*Must be able to pass background screening per DODD/Medicaid specifications.
*Maintain training as required by Windfall Industries, OSHA, etc.
*Additional training will be required as deemed necessary at the companies’ expense.
Additional Activities:
Any additional duties as needed